Contact

Whether you need to open an account, connect an existing one, or simply want to know whether
your current broker is covered, messaging the support team is the fastest route. We answer in
Vietnamese and English, and we are online all week.

Channels

Telegram — fastest

This is the main channel; replies usually land inside 30 minutes during working hours:
t.me/TM_Backcom

Zalo

If Zalo suits you better: 0358.360.365

Email

For anything that needs a paper trail or an attachment:
support@backcom.io

Send these details and it will go faster

• The broker you trade with, or plan to open with.
• Your account number, if you already have one.
• Your average monthly volume in lots — so we can estimate what your rebate
  would actually come to.
• Whether the account already exists or you want a new one. The two cases follow different
  procedures.

Questions we have already answered

Several common ones are covered in the FAQ on the home page — whether
rebates affect your spread, whether losing trades still earn, and where and how often the money
arrives.

To estimate the number first, use the rebate calculator; it only
needs your monthly lot count.