Troubleshooting

Most of what goes wrong while trading is not a technical fault. It is a situation with a specific cause and a sensible order for working through it. This section is for those moments: instead of guessing, narrow the cause down in order and rule out one possibility at a time.

The principle shared by every article here is to rule out your own side first. Before concluding that something is broken, check what is within reach: the conditions that apply, the processing time counted in business days, the channel and device being used, whether your documents are complete. Most cases end there, and finding out early saves a stretch of pointless waiting.

When that is exhausted and the problem stands, the next step is contacting support — but contacting it with enough information. The order or ticket reference, the exact time, the channel used, and what you have already checked yourself. A request carrying all of that is handled considerably faster than a message saying something is not working, and putting it together also makes you see the problem clearly before describing it to anyone else.